Don’t hire a coach if you need a consultant.

Don’t hire a coach if you need a consultant.

Smith: “Well, you have a good experience of coaching and working with big brands. Will you be interested in coming on board and coaching our team ?”

Anna: “Sure, can you please share some more detail about the role ?”

Smith: “ I’m creating a community of practice for Business Excellence, formed by a team of coaches, You will be training and coaching the people on the floor on best practices, processes and tools. Especially, I want you bring your expertise and solve the efficiency issues raised by the senior leadership. By the way,do you have experience of coaching senior leadership ?”

Anna: “Yes, Thanks for giving the background about the role but I think you need a good consultant not a coach”

…..

These days many companies are busy hiring coaches for various requirements though there is a real requirements for coaches,  many companies are not clear about the role. There is a need to build awareness about coaching and it’s benefits.  

“ICF defines coaching as partnering with clients in a thought-provoking and creative process that inspires them to maximise their personal and professional potential.”

The focus of Professional coaching is on

  • setting goals
  • creating outcomes and
  • managing personal change

The skills required for coaching have significant overlap with skills required for other personal or organisational support professions like mentoring, therapy and consulting.  

Mentoring

A mentor is an expert who provides wisdom and guidance based on his or her own experience. Mentoring may include advising, counselling and coaching. The coaching process does not include advising or counselling, and focuses instead on individuals or groups setting and reaching their own objectives.

Models like People Capability Maturity Model have given frameworks to implement organisational level mentoring programs.   

Therapy

Therapy deals with healing pain, dysfunction and conflict within an individual or in relationships. The focus is often on resolving difficulties arising from the past that hamper an individual’s emotional functioning in the present, improving overall psychological functioning, and dealing with the present in more emotionally healthy ways.

In contrast to coaching, therapy focuses on the past whereas coaching is focused towards future, based on self initiated change process.    

Consulting

Individuals or organisations retain consultants for their expertise. While consulting approaches vary widely, the assumption is the consultant will diagnose problems and prescribe and, sometimes, implement solutions.

Peter Block mentions in his book Flawless consulting the definition of consultant as

“a consultant is person in a position to have some influence over an individual, a group, or an organisation, but who has no direct power to make changes or implement programs.”

The credit for starting consulting as a profession goes to Marvin Bower, founder of  McKinsey & Company, who is considered as father of Management Consulting. He insisted on impeccable professional standards in substance, ethics, and style; that gave the credibility and an identity to the profession of consulting.

Organisations like International Coach Federation (ICF) are doing their best to make the profession of coaching to maintain it’s credibility and value in the industry through developing and enforcing code of ethics and Standards of Ethical Conduct for the community of professional coaches.

In the HBR research report on coaching, “What Can Coaches Do for You?” by Diane Coutu and Carol Kauffman,

The management guru Ram Charan says

“ The industry badly needs a leader who can define the profession, the way Marvin Bower did for management consulting.”


 

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SEMAT, Essence, “being” Agile

In my previous blog on retrospective, I mentioned that this year my focus will be on some exciting developments in the field of Software Engineering. Currently, the field of software development is led by the Agile software development, It has made sufficient contribution to the whole paradigm of software development. It has made it very clear that “…the sole purpose of software development is to develop software” though it might sound like a Zen koan(1), it is explicitly stated in one of the principles in Agile Manifesto – Working software is the primary measure of progress. The shift in focus from planning, estimating, contract negotiation, hardware, technology to delivering software has made a huge difference.

“…the sole purpose of software development is to develop software”

The last couple of years I have spent studying, practicing, studying, practicing, studying …..  various agile methods and the current state of agile development, there are many new developments happening but in my view, the current challenges faced in the industry can’t be solved by the direction in which agile development is heading. Maybe it is worthwhile to pause and connect the dots with some fundamentals and then build new solutions, frameworks, and methods.

In this article, I will introduce some interesting developments that I found useful. In the later articles, I will share more details about the work we are doing at ProcessWhirl about using behavioral economics, analytics, and Lean Product Development.

SEMAT

It stands for Software Engineering Method and Theory, the initiative was launched in December 2009 by Ivar Jacobson, Bertrand Meyer, and Richard Soley with a call for action statement and a vision statement.

The purpose of SEMAT is to bring the rigor of engineering discipline back into software development. If the project involves developing a driverless car or a health monitoring systems based on Artificial Intelligence (AI) it is important that failure modes are considered as part of the design, the boundary conditions, reliability and critical to quality (CTQ) parameters.

SEMAT can help in bridging the gap between current methods and theory.

Essence

The most interesting part that caught my attention while studying SEMAT was “Essence” – it is the kernel or a foundation on top which any method or framework can be expressed. Essence aims to find the common ground across various methods. It is based on three principles. it is actionable; it is extensible, and it is practical.

Essence aims to find the common ground across various methods.

The kernel provides a simple language to express methods and practice, in line with the three principles.

“being” and Agile

This is the topic close to my heart, exploring the world of being. I’m exploring the “being” part of “being Agile”

This takes me back to study of Ontology (I have written blogs and spoken at Global Scrum Gathering and in Capability Counts conference on this topic), It is a branch of philosophy(in particular meta-physics) focusing on study and nature of ‘being’, this term is also widely used in social science, computer science /artificial intelligence, information science and in many other fields.

The term is derived from Greek words, “Onto” for existence and “logia” for study, science. The Latin derivative ontologia means the science of being.

In general, ontology focuses on nature of ‘being’. For example, let’s consider an apple. The existence of apple can be experienced by sight, touch, smell, and taste. In an apple juice, though the form is changed the existence can be experienced in the form of smell and taste. The “essence” or the being of an apple can be experienced.

In the case of living beings the concept of “being” is different, especially for human beings. Human beings have a wide range of ‘beings’ in which they express themselves. Normally they are expressed as emotions like “being happy”, “being sad”, “being angry”, “being enthusiastic” and so on. The being is not just the emotional state but it is much more than that. It is a combination of mental state (attitude and state of mind), emotional state (feelings and emotions), bodily state (body sensation), thoughts and thought process (logic and memory) in a given moment of time or in a given situation.

This also includes mind-set (frame of reference) and worldview (model of reality).

In fact, one can’t write/read about “being” then it becomes “knowing”.

Endnote

There is a work to be done to express all these ideas as well to study the existing methods and theory. The concept of common ground and Kernel is fundamental and fascinating, it helps to connect the dots with so many interesting topics.

This year also marks 50 years of Software Engineering, time to celebrate as well as take the developments further.

A proper understanding and complete knowledge will help in building effective solutions for businesses and for the society.

Finally, I will end this article with quote from Bhagavadgita(2)

” The impermanent has no reality, reality lies in the eternal. Those who have seen the boundary between these two have attained the end of all knowledge”

Further study

SEMAT

http://semat.org/

Essence

https://queue.acm.org/detail.cfm?id=2389616

(1) Zen Koan

Koans (pronounced KO-ahns) are cryptic and paradoxical questions/ridles asked by Zen teachers that defy rational answers. Teachers often present koans in formal talks, or students may be challenged to “resolve” them in their meditation practice.

The above example can be framed like “What is the purpose of developing software? “https://www.thoughtco.com/introduction-to-koans-449928

(2) Bhagavadgita – Eknath Eshwaran

Conference Slides

  1. CMMI and AGILE – Ontological Perspective – Capability Counts 2017, May 2017 VA, USA
  2. Ontological Constraints in coaching agile teams – Global Scrum Gathering, Jun 2016, Banaglore, India

 

Principles

IMG_20180421_074813.jpg

Principle is a fundamental truth or proposition that serves as the foundation for a system of belief or behaviour or for a chain of reasoning. The Cambridge dictionary defines this as a  basic idea or rule that explains or controls how something happens or works. Principles are more basic than policy and objectives and are meant to govern both.

Principles help organisations and individuals in navigating in the “right” direction. They are different than values. Values are subjective whereas principles are objective. They help you to navigate towards your “ true north”.

“Rather than thinking, ‘I’m right.’ I started to ask myself, ‘How do I know I’m right?’”.

Ray Dalio says “ Principles are ways of successfully dealing with reality to get what you want out of life.”  “Rather than thinking, ‘I’m right.’ I started to ask myself, ‘How do I know I’m right?’”. Ray Dalio is no ordinary man, founder of Bridgewaters one of the most successful and largest hedge fund management company.  

He has published the principles of life and work in his book “Principles”, here is the list my favorites from his book.

  1. Trust in Truth
  2. Realize that you have nothing to fear from the truth
  3. Be extremely open
  4. Have integrity and demand it from others
  5. Be radically transparent
  6. Don’t tolerate dishonesty
  7. Create a culture in which it is OK to make mistakes but unacceptable not to identify, Analyse and learn from them
  8. Don’t worry about looking good – worry about achieving your goals.
  9. When you experience pain, remember to reflect.
  10. Teach and reinforce the merits of mistake based learning.
  11. Be assertive and open-minded at the same time.
  12. Remember that almost everything good comes from having great people operating in a great culture.
  13. Recognize that people are built differently.
  14. Hire Right, because the penalties of hiring wrong are huge.
  15. Understand the difference between managing, micromanaging, and not managing,
  16. Put things in perspective
  17. Go back before going forward.
  18. Recognize the Power of Knowing How to deal with Not Knowing.
  19. Remember that the Root cause is the reason, not the action.
  20. Understand and connect the dots.
  21. Don’t try to please everyone.

Out of the above #1 and #12 are my favorites. What principles resonate with you?

————————————————————————————————————

Here are the selected References.

https://dictionary.cambridge.org/

http://www.businessdictionary.com/

https://www.bridgewater.com/

https://www.principles.com/

Raghavendra (Raghav) Mithare is a consultant and coach at ProcessWhril Management Consulting, based in London.  (rmithare@processwhirl.com)

 

 

Why do we have brakes?

As we were stepping out after our weekly 8D* meeting, Gireesh asked me “Raghav, Tell me why do cars have brakes?”, I responded with a smile “of course to stop the car.”

Gireesh, functional specialist, manager for the verification team, smart and good people’s manager,responded back with a smile “No, we have ‘brakes’ so that we can go fast !!”. I could sense the shift in my perspective. “Is it not true that brakes help us to drive faster?”

This is one of the reasons you should put a brake to your routine and spend time for retrospection,so that you can go faster.

In this blog I will share few points on personal retrospection. The personal retrospection is effective when it spread across few sessions but it is also important that it is done with some planning.

People in the Agile Community are familiar with the doing retrospection with teams. The following points might help you in your personal retrospection.

Step 1. Preparation

Block about 1–2 hours of your time.

Decide on a place that has less distraction and comfortable to sit and contemplate.

Have all your source of information including your phone, laptop, i-pad, Notebooks etc.

Supplies — Notepad, pens, Sharpies plus pack some light snacks/coffee/tea (optional).

Step 2. Making lists

List all the major events of the year.

Write down your accomplishments.

List of your failures.

List of down your incomplete/ work in progress initiatives.

List down people who helped you in your journey.

List down people who let you down.

List down your regrets.

Revisit your goals (if you have one).

Step 3: The process

Go through your lists in the following order.

First, take the List of failures and make note of lessons for the future. If you are feeling bad about the failure, this is the time to let it go. Feel good that at least you got a chance to try many people will not get that opportunity. Finally, failures are not the end but are intermediate milestones.

Next, take the list of “incomplete/ work in progress initiatives” — go one by one and decide the next action. It can be “drop the item” or noting down the next action required or mentioning a revisit required.

Next is to look at people related lists

“List of people who helped you in your journey” — Make a plan in your calendar either to send a thank you note or small gift or time to speak etc.

Next, it is important to look at the list of “people who let you down” — In this is list if there is any unresolved issue or incomplete communication set-up a time in your diary to complete the conversation. If you don’t want to do any of these simply you can forgive and let go any negative emotions that you carry.

Take a moment to wish well for all people on your list.

Then look at your list of regrets.

As you are going through the list ask yourself these two questions

“What I could have done?” — Note down your response.

“What I can do now?” — Note down your response. If there is something you can do now then note down the action in your diary.

Then look at your previous year’s goal and assess your performance, Make notes for your planning exercise (Don’t try to do both retrospective and planning together), make a summary of your retrospection.

Celebrate

Finally look at your accomplishments. Note down the motivation and factors that helped you to achieve these objectives. Make a plan to celebrate your achievements.

Step 4: Completion

Finally take moment absorb all your experience, complete the retrospection process.

Nature does not hurry, yet everything is accomplished. – Lao Tzu

Summary of my retrospection

Overall the year 2017 was good. In terms of experience it gave me lot of time to think and contemplate about my future direction. Made some good friends and connections. Read some extraordinary books !! It was a good year 2017.

Last few years I have spent enough time and money on acquiring new skills, experience and qualifications. Now it is time to put all these back into practice and help others to grow especially our team in ProcessWhirl.

I will continue to share and help people to grow. Personally, I will stop focusing more on “Agile” (not that I will stop working on any Agile assignments) but go beyond and focus on core software engineering.

I will do some research and experiments on SEMAT/Essance and also sharpen my coaching skills along with study of “Ontology” (“being”)/philosophy.

— — — — — — — — — — — — — — — — — — — — — — — — — — — —

* 8D : The eight disciplines (8D) model is a problem solving approach typically employed by quality engineers or other professionals and commonly used by the automotive industry.

Raghavendra (Raghav) Mithare, (rmithare@processwhirl.com)

Consultant and coach at ProcessWhirl based in London.

How many colors are there in the rainbow?

How many colors are there in the rainbow?

Did the number seven come to your mind?  Think again and look at the image clearly, can you see it has millions of colors? Still, If you are not convinced,  you can validate this from the data of Spectrophotometer.  

Rainbow-01

Number seven is also not totally wrong, you can call them as seven primary predominant blocks of color. The seven primary colors are RED, ORANGE, YELLOW, GREEN, BLUE, INDIGO, VIOLET, and from these primary colors we can create millions of colors.

But, Why did the number seven come to your mind when you think of the rainbow?

The reason is due to the working of the brain. In order to processes, large amounts of data and information the brain simplifies the input and stores them as concepts. These concepts are linked by categories and patterns (in this case Colours is a concept and the primary colors are patterns).

This complex processing can be demonstrated as below.

Slide2

Input :

Brain simplifies the representation of the complex world and stores as (mental) models

World    —————-> induction   ———-> Simplification

In the same way, the brain uses deduction to interpret the world using its models or simplifications.

Similarly, the reverse happens through deduction.

Slide3

Output:

To interpret the world the brain converts the simplifications through deduction and creates a sense of reality.  

Simplifications ———> Deduction ———-> World

Your view of the world (Simplifications) is a constructed based on the context and the mental models, beliefs, and values.

The real world (Reality) is given (it exists as it is), it is complex, uncertain, unstable, and contains a vast amount of information and data. The brain balances/limits the amount of information that it can process.

But it is important to note that, you have a sense of the reality or your interpretation of the real world. Hence two people react differently to the same situation.

So all the Models are the simplification of the real world. It is an abstraction from the past and sometimes a base to build the future.A proper structure and a language will help in developing robust models and interpretation of the real world.

UML is a good example of a notation that helped in developing models and developing software systems. The whole concepts of Object Oriented Analysis and Design is a mechanism for simplification of the real world.

This understanding of models, simplification, and deduction helps in analyzing and implementing models and framework like CMMI, Scrum, SAFe or LeSS.  The initiatives sometimes don’t yield expected results due to our inability process these models and convert them into useful practices, structures for the organization.  

This phenomenon is elegantly summarized by statistician George Box

 “Essentially, all models are wrong, but some are useful”.


Some interesting links

All models are wrong

https://en.wikipedia.org/wiki/All_models_are_wrong


Raghavendra (Raghav) Mithare  – rmithare@processwhirl.com

 

 

Being Agile – Ontological perspective

Kari L. Granger (US Air Force Academy) shares her experience ..” I was in Iraq as the officer in charge of a unit, but for the first time under enemy fire, I realised that the knowledge I gained from studying leadership during six years of being educated as a military officer with a masters degree in Leadership, did not leave me being the leader I needed to be under fire. For example, knowing that in a frightening situation a leader should be courageous was very different from being courageous in that situation.

Reference (https://vimeo.com/65658787)

“Being Agile” is one of the top topic of discussion in many Agile forums and aspiration for many organisations. Various  aspects of being agile that are discussed in many Agile conferences, meetups and blogs. There are many opinions, views and perspectives about – “doing” Agile vs “being” Agile.  In this article an Ontological perspective about being Agile is shared.

Ontology is a branch of philosophy(in particular meta-physics) focusing on study and nature of ‘being’, this term is also widely used in social science, computer science /artificial intelligence, information science and in many other fields.

The term is derived from Greek words, “Onto” for existence and “logia” for study, science. The Latin derivative ontologia means science of being.

In general ontology focuses on the nature being. For example, let’s consider an apple. The existence of apple can be experienced by sight, touch, smell and taste.  In an apple juice, though the form is changed the existence can be experienced in the form of smell and taste. The “essence” or the being of an apple can be experienced.

In the case of living beings the concept of “being” is different, especially for human beings. Human beings  have wide range of beings in which they express themselves. Normally they are expressed as emotions like “being happy”, “being sad”, “being angry”, “being enthusiastic” and so on.  The being is not just the emotional state but it is much more than that. It is a combination of mental state (attitude and state of mind), emotional state (feelings and emotions), bodily state (body sensation), thoughts and thought process (logic and memory) in a given moment of time or in a given situation.  This also includes mind-set (frame of reference) and world view (model of reality).

In fact, one can’t write/read about “being” then it becomes “knowing”.

From an Ontological perspective, being agile explores the “being” as the ways of being for people and teams. For an effective transition to being Agile all aspects are important.

Unlike psychological models which are based on mind-set and worldview, ontological models are based on phenomenology (a methodical discipline deals with being and action as these are actually lived.  sometime referred as experiential learning). To access ones being tools/practices like mindfulness, reflection, and presence can be of great help.

Another way to distinguish being is to split any activity into doing, having and being domains.

ontology-01

Suppose if you are preparing for an examination, first you take lot of actions (like you do all your preparation), it is in the domain of doing. As a result of your actions (preparation) you will get some results. It is either pass or fail in that examination or a certification. This is called “having” or results of your action (doing). Depending on the results there will be a change in our experience, you either become happy (if passed) or sad (if failed). You are “being happy” or “being sad” based on the results (having)  and action (doing).  This is our default paradigm.

The alternate paradigm considers the innate ability of human beings to alter their state of being. ontology-2

In alternate paradigm, you start with being happy, then take actions like studying and preparing for the exam. Finally as a result of your actions you get some results and choose appropriate ways of being to express it.

This alternate paradigm is used by many leaders and champions in their way of being.  It is like Roger Fedrer starts “being a champion” even before he enters the court , and plays the match to  the best of his abilities (doing) and (most probably) wins the grand slam (result).

This is not something you can use it like a formula but the alternate paradigm is definitely a possibility.

Once you are aware about the difference between “being” , “doing” and “knowing” you can start exploring the experience “Being Agile” and perform (do) agile practices and get extraordinary results (having) for you and your stakeholders.

———————————————————

End note : Best way to experience the ontological perspective it to attend/participate in an event. I conducted a session in Agile Leadership meetup.  The slides are shared below

I would like to hear your views and feedback, write to me at rmithare@processwhirl.com or call me at +44 782 164 5866

 

 

Power of Language

I have attended many workshops on presentation and communication skills during my early days of professional career and in these workshops one common statistics shared focuses on the channels of communications.  These statistics say that our communication is made-up of about 55% body language, 38% tone and 7%  on the actual words spoken.

Later when I was getting trained to become a professional coach, I learnt the crucial last 7% of communication i.e. the – the actual words spoken. Till that time all my focus was on improving my body language and tone.

I have often observed that some of the best coaches use certain words and speaking style frequently. It looks to me that they have mastered the art and science of communicating using the power of language. I have observed that some of the best coaches use phrases like “be on time” instead of “don’t be late”. I have often heard them saying “this sprint should be successful” instead of “this sprint should not fail”. Initially I used to think that they are just trying to say things in a positive manner by using sentences like “glass is half full” rather than “glass is half empty”. But it is not just that.

There is strong relation between the words we use and the reality we experience.  In metaphysics the concepts of reality is expressed in “language” only. All existence in this universe can be expressed only in language. Some philosophers argue that the reality that one experiences arises in one’s language. I agree to this part to a large extent.

“The limits of my language means the limits of my world.”
― Ludwig Wittgenstein

To illustrate this point let’s do a small exercise to  try and understand the power of language.

Consider you get triggered by some person when they behave in a certain way. Now breakdown the whole scenario as below –

What is the trigger and result? When John checks-in the code without proper review and when I see the build failing. I become angry.

Notice the phrase “I become angry” – Now instead of using the word “become” try saying “I wound up being angry”.

What is the difference? By changing the language we actually create a new reality. Instead of the thinking you “become angry” you start to realize that due to certain triggers anger starts manifesting within you and you experience some emotions and behaviours.

Language is a very powerful tool and it has the power to alter or create reality. Artists and poets use it creatively to generate certain emotions and experiences. Lawyers use it to argue their cases. Therapists use it to heal people. Coaches use it bring out the best in others and leaders use to inspire people.

Hence you can change your words to change your world.

I close my article with my favourite video that demonstrates this power of language.